The Calls We Can’t Unsee: Coping with Trauma in the Field

First responders are often the first to arrive at scenes of unimaginable tragedy. Whether it’s the aftermath of a violent accident, a natural disaster, or a life-or-death medical emergency, we witness events that most people can scarcely imagine. Over time, these traumatic moments can have a lasting psychological impact, often lingering in the minds of those who experience them long after the incident is over. Understanding this impact, acknowledging its effects, and offering strategies for managing trauma are essential for the mental well-being of those who dedicate their lives to protecting others.

The Psychological Toll of Traumatic Events

The nature of first responder work means that trauma is an inherent part of the job. Many of the calls we respond to involve witnessing or dealing with situations that are violent, unexpected, or life-altering. These experiences can lead to a range of psychological challenges, including Post-Traumatic Stress Disorder (PTSD), vicarious trauma, and emotional exhaustion.

Post-Traumatic Stress Disorder (PTSD) is perhaps the most well-known condition associated with trauma. It can manifest in a variety of ways, including flashbacks, nightmares, heightened anxiety, and emotional numbness. For first responders, these symptoms can occur after a particularly traumatic call or a series of distressing events over time.

Vicarious trauma, on the other hand, refers to the emotional toll of continually hearing about and witnessing the suffering of others. Even if a responder is not directly involved in a traumatic event, the constant exposure to human suffering can erode their sense of safety and well-being, leading to symptoms similar to PTSD.

The Challenge of Processing Trauma

Processing traumatic experiences is no easy task. First responders are often trained to stay focused on the task at hand, immediately on to the next, suppressing our emotions in order to perform our duties effectively. This can make it difficult to address the emotional impact of the events we’ve witnessed. Unfortunately, this suppression of emotions can lead to long-term psychological consequences.

The stigma surrounding mental health can also exacerbate these challenges. Many responders may feel pressured to remain stoic and avoid seeking help, fearing that it might be seen as a sign of weakness or inadequacy. This pressure can prevent us from processing our trauma and hinder our ability to heal.

Strategies for Managing Trauma

While the challenges are real, there are also effective strategies for managing trauma and fostering resilience. Here are some key approaches that can help first responders cope with the psychological impact of our work:

1. Trauma-Informed Care

One of the most important approaches for managing trauma is trauma-informed care. This approach focuses on creating a safe and supportive environment where individuals can address their experiences and heal at their own pace. For first responders, this may include regular debriefing sessions after calls, where we can process our emotions in a structured and supportive setting. Trauma-informed care also emphasizes the importance of understanding the impact of trauma and responding in a way that is empathetic and nonjudgmental.

This attitude can also be fostered within a department, more on that in another entry titled, “Implementing Trauma-Informed Practices in the First Responder Community: A Proposed Guide for Departments and Peer Supporters”.

2. Talking with a Counselor or Therapist

Speaking with a counselor or therapist can be incredibly beneficial for first responders. Professional mental health support can help responders understand the psychological and physiological impact of our work, process our emotions, and develop coping mechanisms. Therapy can also provide a safe space for responders to express our feelings without fear of judgment or stigma.

As one experienced paramedic, Mike, shared, “It wasn’t until I started talking to someone that I realized how much those tough calls were affecting me. Talking it through with a therapist helped me understand that it’s okay to not be okay. That’s when I began to feel more in control.”

3. Engaging in Self-Care

Self-care is essential for anyone in a high-stress profession, but it is especially crucial for first responders. Engaging in activities that promote relaxation, physical well-being, and emotional recovery can help reduce the effects of trauma. Simple practices like regular exercise, meditation, and healthy eating can have a significant impact on mental health. Additionally, hobbies that provide an outlet for creativity or relaxation, such as painting or playing music, fishing or taking walks in nature, can offer moments of reprieve from the intensity of the job.

4. Building a Support Network

Creating a strong support network within a team is vital for resilience. First responders are often surrounded by colleagues who understand the unique challenges of the job. Building relationships with teammates and creating an environment where individuals can openly share their feelings and experiences can provide a sense of camaraderie and solidarity. This network can serve as a critical source of support during tough times.

As firefighter Steve explained, “After a particularly tough call, my team and I make it a point to check in on each other. Whether it’s a quick chat after a shift or a team dinner, knowing we have each other’s backs makes all the difference.”

Coping Mechanisms and Resilience in Action

Each first responder has their own way of coping with the trauma they face. Some rely on humor to alleviate the tension, while others may engage in physical activities to release pent-up emotions. It’s important to recognize that everyone processes trauma differently, and what works for one person might not work for another. However, the key is to recognize when coping mechanisms are needed and to seek out the support and resources necessary to manage those experiences effectively.

“Some calls will always stick with me,” said EMT David, “but I’ve learned to channel my emotions into action. I’ve found that the more I take care of myself—mentally and physically—the better I am able to handle those tough moments when they arise.”

Moving Forward: Prioritizing Mental Health for First Responders

The psychological impact of trauma on first responders is real and ongoing, but it doesn’t have to define their careers or their lives. By implementing strategies like trauma-informed care, counseling, self-care, and building a strong support network, first responders can create a path toward healing and resilience.

As a community, it’s essential that we continue to foster an environment where first responders feel empowered to seek help, share our experiences, and prioritize our mental health. We must get involved with policy creation as well- more on that in another blog titled, “Title: Advocating for Mental Health in the First Responder Community: How You Can Shape Policy”. In doing so, we ensure that those who risk their lives to protect others are also given the support we need to protect our own well-being.


Resources for First Responders:

  • National Suicide Prevention Lifeline: Available 24/7 at 988.
  • International Association of Fire Fighters (IAFF) Psychological Services: Support for fire service personnel.
  • Emergency Medical Services (EMS) Mental Health Resources: Various organizations offer programs specifically designed for EMS professionals.

If you are a first responder in need of mental health support, please reach out to a professional or a trusted colleague, or send me a message at: mindovermayday@gmail.com. You are not alone in this journey.